Posts Tagged ‘executive coach’

Making a Point with a Light Touch

Friday, September 17th, 2010

Seth Godin at Gel 2006 from Gel Conference on Vimeo.

Many speeches have a serious tone…but is it possible to drive a point home with a light touch?  I think so.  Seth Goldin gives a funny, and informative speech here on the concept of “broken”.  The speech is hilarious, he uses visuals brilliantly, but what I think is most interesting is the sly way Mr. Goldin makes the listener contemplate what is “broken” and what is not.

Mr. Golden starts with a great attention getter, he has recently received a series of rebate cards, four of them to be exact, worth $30 a piece.  Of course, he can’t use any of them effectively.   He makes the choice to bring the cards on stage, and uses them as a type of prop, flipping through them as he tells his story, and then, bang, he throws them at the audience and states: “broken”.

The word “broken” is used repetitively; he riffs off of it, showing slides of ridiculous ad campaigns, and useless signage in order to make his point.  With each slide Mr. Golden gets a laugh, and then uses this laugh as cover for some more serious questions:  Why are useless ad campaigns designed?  What are the reasons for ineptitude? What is “broken” and what is not?

If I had to quible a bit with this speech, I would say that Mr. Golden apologises a bit too much.  There is never a reason to state “I am winging it” in a speech.  Luckily he has charisma to burn, and pulls this off…but I would not try it at home.

So what do you think?  Can you make a great speech, and keep it light?

Jeffrey Davis is the owner of Speak Clear Communications. He is a public speaking coach and accent reduction coach in Manhattan.

Roger Clemens and Non Verbal Communication

Tuesday, August 24th, 2010

I’m always telling my clients that 80 percent of our impression of a speaker is non-verbal (that’s right, that speech you’re sweating over right now means much less than the quality of your voice, your posture, and how you gesture), so what do you think of this photo of Roger Clemens testifying before Congress?  As many of you know, Roger Clemens, the former Yankee, and former shoe-in for the Hall of Fame, is going to be indicted for lying to Congress about his use of performance enhancing drugs.

I think this image is a powerful reminder that our bodies rarely lie.  No matter what we say, our true feelings will be revealed by our facial expressions, our posture, and our tone of voice.  This image just reeks of duplicity; the cocked head, the sideways glance, the backward-moving energy.  Throw the jerk in jail.

Here is Harry Markopolos testifying before Congress.  Harry is the guy who tried to blow the whistle on Bernie Madoff to the SEC to no avail.  What do we see here?  Definace, a steady gaze, forward-moving energy, confident gestures.

What do you think?

Jeffrey Davis is the owner of Speak Clear Communications.  He is a public speaking coach and accent reduction coach in New York City.

Passion and Public Speaking

Tuesday, August 17th, 2010

Laurie Santos, head of the Comparative Cognition Lab at Yale University, gives a great speech here on the roots of human irrationality. The study itself is inspired and creative (she compares human economic behavior to monkey behavior), so a lot of the work for the speech has been done before she steps on stage. That being said, I think Ms. Santos excels at conveying passion and enthusiasm for her subject. I can hear you now: “But Jeff, that can’t be taught”. Au Contraire, yes it can. It’s quite simple if you follow an important guideline: Only speak about topics you enjoy speaking about, and add interest to a speech (quotes, stories, comparisons, contrasts) when your subject is boring you. Ambivalence about your topic is to be avoided at all costs. In this speech, Ms. Santos uses a great quote from Hamlet to humorous effect, and adds interest to an already engrossing topic.

There are two other things Ms. Santos does well; she does not over rely on her Power Point presentation, and she ends her speech on a positive note. Going negative is the cardinal sin of public speaking technique, and she avoids it well, coming to a nice, definitive conclusion.

If I were to quibble a bit with her technique, I would suggest that she could slow down, and breathe more. There are moments when she appears to be a little out of breath. Slowing down, and deliberately breathing more will help her calm her nerves, and will allow the audience to catch up with her ideas.

Overall, however, I consider this a job well done.

Your thoughts?

Jeffrey Davis is the owner of Speak Clear Communications. He is an executive public speaking coach and accent reduction coach in New York City. (more…)

Language and Corporate Truth-Telling

Friday, August 13th, 2010

In today’s Huffington Post, there is a great article about the verbal cues that give away an executive who is lying. According to a study done by Stanford University, executives who use general phrases like “the team” or “our corporation” tend to lie more often than executives who use more personal pronouns like “we” and “I”. In addition, exaggeration tends to be a key linguistic component of lying. According to the study, the former CFO of Lehman Brothers used the word “great” 14 times and “strong” 24 times while describing the firm’s performance during a conference call. The firm collapsed months later.

What type of language do you use when presenting? Do you keep it personal and use “I” statements? How have you seen language erode or increase credibility?

Jeffrey Davis is the owner of Speak Clear Communications.  He is an executive public speaking coach and accent reduction coach in New York City. 

Analysis of TED’s WikiLeaks Q and A

Monday, July 26th, 2010

Let’s take a look at TED’s WikiLeaks Q and A from a public speaking standpoint. What steps are necessary in order to successfully navigate a Q and A session? Listening to the question is essential, as is defining terms, giving your opinion when asked, backing up your opinion with facts, and acknowledging what you don’t know. Given that 80% of our impression of a speaker has to do with their non-verbal communication, open gestures, alignment, and a resonant voice matter a great deal too.

With these points in mind, how successful was this Q and A? My first thought was “My God what is up with the cell phones?!” Julian Assange’s phone goes off at 1:53, in the middle of the Q and A, and he has to turn it off in front of the audience. Ladies and Gentlemen, this is not a good start to a Q and A. Uttering “God Damn” afterward did not help his case. The interviewer did a nice job of staying in the moment, and makes a quip which helps alleviate the situation. So no biggie, things happen in a speech.

But wait a minute, hold on, is that the interviewer holding a cell phone and using it like a conductor would a baton throughout the interview?? Why, yes it is! It seems that both interviewer and interviewee are so obsessed with their electronic gadgets that they can’t part with them for any reason, even when they are on television.

Non-verbal analysis aside, the content of the Q and A fares better. Mr. Assange defends Wiki Leaks in a cogent manner, and has details and facts to back himself up. The interviewer does a fair job of asking the tough questions of this controversial guest, when he’s not waving his cell phone around in the air.

I think Mr. Assange’s most impressive moment comes at the end of the Q and A when he is asked about what motivates his work. He says: “Capable, generous men do not create victims, they nurture victims”. Obviously Mr. Assagne had anticipated he might be asked this question, and he prepared an answer, one that is thoughtful and illuminating.

What do you think of the Q and A?

Jeffrey Davis is the owner of Speak Clear Communications. He is an executive public speaking coach and accent reduction coach in New York City.

Listening and Public Speaking

Monday, July 19th, 2010

A great speaker doesn’t speak at an audience, but rather listens to the audience, and responds to the audience. What exactly is good listening on a public speaking level? Is it about simply mirroring the body language of the person (or persons) you are speaking to, as some communication coaches suggest? Or is it deeper than that? I would argue that good listening on the public speaking level is the same as good listening on the personal level; it is the ability to understand the meaning of a question or comment, not just the delivery. On the micro level, this means repeating questions that are posed by your audience, and asking directly if you are understanding them correctly. It means paying attention to the context of the question, and picking up important non-verbal clues.

On the macro level, listening to your audience means understanding what they are expecting of the speech, and what they want, even need, to hear. Do you make sports analogies at a film industry convention with an audience made of movie buffs? Start out an awards ceremony with edgy humor when the audience yearns for sincerity? Perhaps you aren’t listening. Try imagining what you would want to hear if you were in the audience… this is the first step to becoming a speaker who is truly attuned to the audience.

In your opinion, what great speakers listen well?

Click here for a great article on listening @ Huffington Post

Jeffrey Davis is the owner of Speak Clear Communications. He is an executive public speaking coach and accent reduction coach in New York City.

Sir Ken Robinson and the Art of the Thesis Statement

Tuesday, July 6th, 2010

Sir Ken Robinson gives a wonderful and hilarious speech on the need for education reform. He has a delivery to die for, and a comedian’s timing, which can’t be taught. What can be taught is how to say something with your speech. Here the thrust is crystal clear; the educational system kills creativity rather than nurturing it, and it’s time for reform. From this profound and bold statement, we get a myriad of wonderful personal stories, quips, and jokes. My personal favorite is his bit about what it must have been like to teach Shakespeare. What’s your favorite part of the speech?

Jeffrey Davis is the owner of Speak Clear Communications. He is an executive public speaking coach and accent reduction coach in New York City.

Steve Jobs Commencement Speech

Friday, June 18th, 2010

I think this is one of the best commencement speeches I have ever seen. I was skeptical at first. Mr. Jobs starts the speech unconventionally, he tells a story about dropping out of college, not the best choice for a commencement address. My initial reaction was that he hadn’t analyzed his audience or the occasion thoroughly enough. A brilliant speech, however, is often unconventional, and I was soon won over.

His craft is impeccable. He starts the speech with a simple premise, and gives the speech a simple structure. He will tell three stories. Done.

Each story illustrates the main theme of his speech, which is that death is lurking for all of us, and we must chase after our dreams with the limited time we have. Each story Mr Jobs tells is chock full of details, and each one builds in intensity and personal revelation, from his decision to drop out of college, to finding out he was fired from Apple, to being diagnosed with cancer. He punctuates the speech with witty, touching quotes. These quotes illustrate his main theme, and make you laugh, even as the lump is building in your throat.

This speech is a great example of what speech making at it’s finest can accomplish; it can remind us of our shared humanity, and propel us to identify with our highest potential.

Jeffrey Davis is the owner of Speak Clear Communications.  He is an executive public speaking coach and accent reduction coach in New York City.

Are Obama’s speech making skills waning?

Tuesday, June 8th, 2010

By the look of that kid in the back, I would say so! What do you think?

Jeffrey Davis is the owner of Speak Clear Communications. He is an executive public speaking coach and accent reduction coach in New York City.

Diplomatic Communication

Friday, June 4th, 2010

What do you do if you’re chairing a panel and one of your guests makes a sexist remark? Or during a Q and A? Or ON NATIONAL TELEVISION. Well that’s what Mark Haines does here to broadcaster Erin Burnett. What do you think? Do you think she handled this appropriately? What is the best strategy here?

Jeffrey Davis is the owner of Speak Clear Communications. He is an executive public speaking coach and accent reduction coach in New York City.